Frequently Asked Questions (FAQs)

Welcome to our Imagewear FAQs page, your online destination for quality and adorable wholesale children's clothing. Here you will find answers to some of the most common questions that our customers have about our products, services, and policies.

 

1. How to Become a Retailer?

You will need to be approved as a wholesaler before you can make a purchase on our site. On the Imagewearkids.com website, click on the words "Create Account" in the upper right-hand corner of the home page. Fill out the information under "Create Account" on the right-hand side of the page. Make sure to include your store name and the store website address.

If you do not have a webpage, please include the Social Media page that you sell on so that we can see your store location or the online site that you sell on. Once we receive your application and verify your business, we will send you an email stating that you are approved to begin purchasing items on our website.

2. How Can I Change the Details of My Account?

Please, contact us at sales@imagewearkids.com if you need some changes to your account.

3. Is There a Minimum Order?

We are happy to accept all orders, no matter the amount. There are no minimum order dollar requirements. But we do although require on certain styles that you order at least three (3) pieces per pack, with a minimum order of one (1) pack is required, especially the classic style items. 

4. Is the Transaction Safe?

Yes, your order is handled by a secure server and is safe. Your information is only seen by our staff and credit card information is approved by the credit card company and not shared with us.

5. How Can I Place an Order?

Finding products on our website can be done in several ways. To begin, utilize the search bar by entering either the item number or the product name. If you prefer browsing collections, our items are conveniently organized by collection in the "Wholesale Collection" portion of the home page.

We also offer the option to search for products by category, brand or season. Once you find the item and sizes that you want to purchase, simply add them to your cart. Once you are done with all of your item selections, select place order and your order will be sent to us for processing.

6. How Can I Track the Progress of My Order?

For assistance with the status of your order, please contact our Customer Experience Team directly by calling 212.594.4853 or email us at sales@imagewearkids.com.

An email and invoice will be sent to you once the order has been filled and is ready to ship. At the bottom of the invoice will be a tracking number so that you can track the order shipping status.

7. How Much Is the Shipping Rate?

Shipping is based on the total weight of the order and where it is being shipped to. This is determined after the order has been packed and is ready to ship. Our orders are generally shipped within 24 hours of receiving the orders.

8. How to Return an Item?

Return Address: 845 Bloomfield Ave, Clifton NJ 07012

Your satisfaction is our priority at Imagewear. You can return or exchange any unworn garments with tags attached within 30 days of purchase.

If you received a wrong or faulty item, we will cover the return shipping costs. Please contact us as soon as possible so we can assist you.

To help us process your refund faster, please include your order number and name with your return. We will issue your refund within four weeks of receiving your return package, but it may take less time in some cases.

The refund time depends on the shipping time (5 to 10 business days), the processing time (3 to 5 business days), and the bank time (5 to 10 business days).

If you have any other questions or concerns that are not covered in this page, please feel free to reach out to our customer service team at (212) 594-4853 or email us at sales@imagewearkids.com. We are always happy to help you and make your shopping experience with us enjoyable and satisfying.

Image Wear Kids Registration Form